Tuesday, October 20, 2009

Image vs. Reality: Incense of Perception in the Service Industry

IMT-D, 18th Oct., 2009- The students of IMT-Dubai have always shown immense enthusiasm in being addressed by corporate minds. And on 18th October 2009, it was no different when IMT's halls were honoured to have Mr. David Carrey, the Director of Facilities Management and his esteemed colleague, Mr. Rohit Dalmia, the Business Development Manager of Facilities Management of the Oasis Investment company LLC. of Al Shirawi Group of Companies. Facilities Management focuses on providing specialized building services for their clients.

The session began with a brief introduction from Mr. Dalmia, who highlighted key aspects of his organisation giving the students an ideal and accurate picture of the real world scenario, human perception and strategies of Al Shirawi.

Mr Carrey, a veteran of the Royal Navy , having years of experience in the service and hospitality industry, then took the stage leaving an enthralled audience hanging to his every word. He questioned everyone's reality and perception. He then related it to the his current area of expertise, the service industry. He emphasized the need for adding value to a service or a product and selling it to a potential employee as well as a client. The need to invent, re-invent is necessary, he said, to increase profitability and give clients what they want. He repeatedly said it was of utmost importance to respect one's employees no matter their rank, treat them with the highest regard, motivate them, for they form the foundation of an organization.

His presentation also consisted of a series of questions of varying subjects yet related to each other, involving all students to think, jot down answers and participate.

The students of IMT have benefited from this immensely. Mr. Carrey has been able to provide an opportunity for them to see the world a bit differently and make a huge difference.

Team METH…!!

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